Introduction
Welcome to the Enugu State Vendor Portal. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vendor platform. This platform is operated by the Enugu State Government in partnership with the Ministry of Science & Innovation.
Information We Collect
Personal Information
When you register as a vendor, we collect:
- Full name and contact information
- Business name and registration details
- Email address and phone number
- Physical business address
- Bank account details for payments
- Government-issued identification (for verification)
Business Information
We collect information about your business activities:
- Product listings and descriptions
- Pricing information
- Inventory data
- Transaction history
- Customer interactions and messages
Technical Information
We automatically collect certain technical data:
- IP address and device information
- Browser type and version
- Login times and session data
- Pages accessed and features used
How We Use Your Information
Your information is used to:
- Create and manage your vendor account
- Process and facilitate transactions
- Display your products to consumers on the marketplace
- Verify your identity and business credentials
- Send important updates about the platform
- Provide customer support
- Improve our services and user experience
- Comply with legal and regulatory requirements
- Prevent fraud and maintain platform security
- Generate analytics and insights for government reporting
Information Sharing
We may share your information with:
Government Agencies
Relevant Enugu State departments for regulatory compliance and economic development initiatives.
Consumers
Your public business information and product listings are visible to marketplace users.
Payment Processors
Secure payment information for transaction processing.
Service Providers
Third-party services that help operate the platform (hosting, analytics, communications).
Data Security
We implement robust security measures to protect your information:
- Two-factor authentication (2FA) for account access
- SSL/TLS encryption for data transmission
- Secure server infrastructure with regular backups
- Access controls and monitoring systems
Your Rights
As a vendor, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your account (subject to legal requirements)
- Opt-out of non-essential communications
- Export your data
- Lodge a complaint with relevant authorities
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact:
Enugu State Ministry of Science & Innovation
Digital Economy Division
Email: [email protected]
Phone: +234 (0) 800 ENUGU ONE
Note: This Privacy Policy may be updated from time to time. We will notify you of any significant changes via email or platform notification.